WARRANTY COVERING NON-COMPLIANT PRODUCTS – CONVENTIONAL GUARANTEE

1 The Website mainly sells Products of brands owned by companies of the Dainese/AGV Group or by partnership companies (by way of example, in the form of commercial collaborations or trademark licenses). The Seller does not sell any second-hand or irregular products or products of lower quality than the market standard.

2 The Seller guarantees the Consumer Client that the Products will be free from design and material flaws and compliant with the descriptions published on the Website for a period of 1 (one) year as from the date the Products are delivered to the Client. Warranties will be invalidated if the Product is used or washed in a manner that is not appropriate for the Product or in line with the instructions/warnings given in this respect by the Seller, or as specified in the reference presentation material, on the tags or on the labels.

This warranty shall apply to any Product seen to have conformity flaws and/or malfunctions that could not be seen at the time of purchase, as long as the Product has been used correctly and with due diligence and, therefore, in respect of its intended purpose and the instructions given in any technical documentation, in compliance with the various operative indications given therein. This warranty shall not apply in the case of negligence or lack of care in Product use and maintenance.

The warranty is personal and shall therefore only apply to the original buyer. It is reserved exclusively to the Clients of the Seller classified as Consumers and not traders, retailers, etc. Non-Consumer purchasers who re-sell the product do so without any warranties and failure to advise subsequent purchasers of the lack of warranty shall be a misrepresentation by the re-seller and shall be deemed an unauthorized resale.

3 The Seller must be informed of any non-conformity of Products (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery with a request sent by email to: dstoreonline.usa@dainese.com. The Client must attach this when returning the non-compliant Product, together with a copy of the confirmation of order e-mailed by the Seller, or the invoice. The Seller may also ask the Client to e-mail photographs showing the non-conformity claim made.

4 The Seller will contact the Client to organize, where applicable, the courier collection of the non-compliant Product and handle the following stages at no expense to the Client, restoring the Product’s conformity by repairing/replacing it or reducing the price accordingly, through the terminating of the online sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller for any delays in making the repair or replacement.

5 Even if allegedly non-compliant, at the time it is returned to the Seller for repair or replacement, the Product must be complete with all packaging and accessories and documents received by the Client at the time of purchase. Returning the Product without its original packaging, accessories or documentation, as above, will prevent the Seller from acting on the Product and therefore make any repair or replacement impossible. The Seller reserves the right to verify the effective flaws claimed by the Client and to organize the repair or replacement only after such checks have been completed.

If the Seller’s verification should reveal that the flaw claimed by the Client is not a flaw in conformity, the Seller reserves the right to charge the Client for the costs of the test and restoration as well as the transport costs incurred. The Client can then choose to have the Products purchased returned, at his own expense. If the Client should refuse delivery, the Seller reserves the right to keep the Products and the price paid for their purchase.

6 If the Product should not be found to have a conformity flaw, the Client may request an estimate for its repair/restoration in exchange for payment.

7 If the Product sold had been made-to-measure or clearly personalised for the Client, the legal guarantee described in this Article shall not apply with reference to the characteristics of the Product developed in fulfillment of the instructions given by the Client (e.g. length, width, color, etc.), nor indeed by a Product’s look be disputed, insofar as this is an objective characteristic of the item (determined by the manufacturer according to the final use and style chosen by the company for a line of clothing or a given item, and therefore which complies with standards that are exogenous to the Client).

8 Some specific Products may also be covered by a specific conventional manufacturer’s warranty.

First Step
In order to use the warranty, you should contact the dealer (retail outlet or website) from which you made your purchase.